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Customer Service Representative - Maverick Air

Sioux Falls, SD
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Job Details

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Maverick Air Center
Location: Sioux Falls, SD
Address: 4201 N Maverick Pl, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Evening Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $15.00 - $20.50

Department Details

Have an interest in aviation? We have a job for you! Schedule is Monday thru Friday 1pm-9pm. Daily responsibilities include making car/hotel reservations, schedule arrival and departures, drive customers, provide the highest level of customer service, general cleanliness of FBO, coffee, relay information to line techs.

Job Summary

The Customer Service Representative working in Sanford Maverick Air Center will be responsible to greet customers, answer the telephone and handle incoming fuel requests. Demonstrate and uphold Maverick Air Center's high standard of quality in workmanship and customer service. Will create an environment where customers feel appreciated by giving exemplary customer service and acknowledge all pilots and customers upon entering or leaving the facility.

Customer Service Representative's duties will include directing incoming calls and handling customer requests. Ensuring ramp access security. Coordinate line service calls and requests and insuring all service requests are completed. Computer invoicing of front desk items and closing service orders to include payment via credit card, cash or check. Knows and understands Maverick Air Center's discounts and pricing. Verifies information in the computer-based point-of-sale system is accurate and up to date upon arrival or departure. Handle fuel requests via internet, phone and Unicom. Call out service requests and answer radio calls from line service. Procuring rental cars and other transportation needs, hotel accommodations and catering for pilots, flight crews and customers. Set up new accounts; maintain records and reports and other clerical duties. Update fuel price changes. Fuel balancing and reconciliation of fuel sales and truck sheets from previous day. Maintain a professional clean working environment to include; professional appearance and attitude. Other duties as assigned.

Additional duties include but not limited to, assisting the Line maintaining the lobby, conference room and hallways appearance, this may include vacuuming, mopping, cleaning windows, dust and wipe down counters as needed. Check all restrooms during each shift to insure supplies are stocked and cleaned. Check pilot lounge for cleanliness. Responsible for courtesy coffee, tea, and ice water are available at all times. May be needed to assist customers with baggage and pulling up rental and courtesy cars.

Qualifications

High school diploma or equivalent preferred.

Customer service, clerical and switch board experience, working with customers both in person and via phone required.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0230328
Job Function: Facilities and General Services
Featured: No

Apply Now Current Employees Apply Here

Equal Employment Opportunity

Sanford and its affiliate brands have consistently operated under the principle of equal treatment for all persons; all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, gender, gender identity, age, sexual orientation, genetic information, marital status, disability, military or veteran status, in regard to public assistance or any other basis prohibited by applicable federal, state or local law.

SAFE: Sanford Accountability for Excellence

As caregivers, we commit to the safety of those we serve and each other by creating a psychologically safe environment where everyone is included and safe to learn, contribute and raise concerns without fear of negative consequences. When people come to us, they rely on us to keep them safe from harm, do all we can to heal them, and treat them with empathy and compassion – all while embracing our connection to each other. Safety is part of our culture and defines the care we provide, and how we deliver on our universal commitment to a higher level of service and exceptional care.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call (877) 673-0854 or send an email to hrhelp@sanfordhealth.org .

In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify . To learn more about your right to work: English Version or Spanish Version.

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If you have questions about the legitimacy of an employment offer from Sanford Health, contact hrhelp@sanfordhealth.org.